COURSE DESCRIPTION
Course Objectives
After completing this course, you will be able to:
• Upgrade from NetBackup 5.x to NetBackup 6.0 or to
NetBackup 6.5.
• Detect problems using tools, such as the Activity
Monitor, reports, NBSupport, the NetBackup
Operations Manager (NOM), and notify scripts.
• Identify the daemons and processes that run on the
master server, media server, EMM server, and
clients.
• Enable and use legacy, unified, and robust logging
to troubleshoot problems.
• Back up, recover, and maintain the NBDB.
• Focus on problem resolution using tools, such as
NetBackup commands and system commands and
files.
• Troubleshoot new server and client installations, in
addition to media, system, network, device, and
other problems.
• Correct problems and verify the problem correction.
Prerequisites
Before attending this course, you should have:
• One year of NetBackup UNIX administration
• Two years experience as a UNIX system
administrator, including networking
• Familiarity with backup and restore concepts and
SAN concepts
COURSE OUTLINE
Ensuring a Successful Upgrade
• Preparing for an Upgrade
• Upgrading from NetBackup 5.x to NetBackup 6.x
• Hands-On Labs: Upgrade from NetBackup 5.1 to NetBackup
6.0 or to NetBackup 6.5 and test the configuration.
Troubleshooting Methods and Tools
• Troubleshooting Situations and Methodology
• Gathering Information Using the nbsupport Utility
• Review of Troubleshooting Tools
• Hands-On Labs: Generate nbsupport reports; configure
notify scripts; use notify scripts to produce e-mail reports and
alerts. NetBackup 6.5 only: Generate NBSU reports
(optional).
NetBackup Process Flow
• Core Process Functions
• Process Communications
• Backup Process Flow
• Restore Process Flow
• Hands-On Labs: Configure the NetBackup Service Monitor;
manage job activity; identify relevant processes for specific
failures.
Using Debug Logs
• Log Management
• Capturing Debug Logs
• Viewing Debug Logs
• Hands-On Labs: Enable and disable debug logging;
configure debug log settings; collect debug logs; view legacy
and unified debug logs (optional).
Understanding the NetBackup Database
• The NetBackup Relational Database (NBDB)
• The Enterprise Media Manager (EMM) Domain
• Backup Process Flow Through the EMM Server
• Catalog Backup and Recovery
• Maintaining the NBDB
• Hands-On Labs: Manage the Sybase server and the NBDB
database; display EMM domain information, view resource
allocations; protect and recover the NBDB
Troubleshooting Devices
• Preliminary Device Troubleshooting
• Environmental Device Troubleshooting Approach
• NetBackup Device Troubleshooting Approach
• Hands-On Labs: Solve simulated device-related
problems.
Troubleshooting Media
• Media-Related Status Codes
• Troubleshooting Frozen and Suspended Media
• Hands-On Labs: Solve simulated media-related
problems.
Troubleshooting Network Issues
• NetBackup and TCP/IP
• Physical Network Failures
• NetBackup Configuration Errors
• Isolating Network Errors
• Hands-On Labs: Solve simulated network-related
problems.
Troubleshooting Performance Issues
• NetBackup Performance Overview
• Isolating Bottlenecks
• Addressing Bottlenecks
